Terms and Conditions
What we purchase
TonerConnect.net purchases new, unused, and factory sealed Original Equipment Manufacturer (OEM) brand items, such as HP, Lexmark, Dell, Xerox, Canon, ETC...
We buy most OEM toner models, including fax, ink, and copier supplies. We also purchase maintenance kits, fuser kits, and transfer kits.
Full disclosure is required for an accurate quote. If we determine that full disclosure was not given for the entire offer, we will adjust the quote to reflect what items, and their respective conditions, were actually received and send payment.
What we do not purchase
We do not purchase unused toner cartridges where box and inner bag has been opened. Opened toners will be discarded or can be shipped back at the seller’s expense.
Important: Be sure to adjust the box style/status and condition to accurately reflect your items when submitting your offer.
We do not purchase compatible, remanufactured, or empty printer cartridges. Some indications that the toner, or cartridge, is a compatible model are as follows: generic labeling on the box; text reading "replaces (name of) cartridge"; If the toner box is labeled "Compatible", "Premium Replacement Toner", "Remanufactured". If your toner has any of these indications, we will not be able to purchase the item. Including these in your shipment will result in fees that will affect your payout total and will not be sent back to you.
We do not purchase expired ink cartridges. All ink cartridges must have expiration dates at least 9 months out. Ink cartridges that expire within 9 months will be discounted.
We do not purchase out of box or open box ink cartridges.
We do not purchase used or empty toner or ink cartridges. If you include them in your shipment, we will simply discard them and assume your forfeiture of the items.
TonerConnect.net provides an easy solution for shipping your items. All orders qualify for free shipping when you've accepted our quoted prices (within the Continental US only).
Please carefully pack your new, unused, genuine OEM brand items into an outer box. All items must be packed within a shipping box or pallet; over-boxing is very important to keep your units in good condition, so that we can pay you top dollar!
Please let us remove any stickers or labels from your items; we know how to remove labels without causing damage which would affect the value of your items.
Include a copy of your quote/purchase order inside the box. The shipping box must weigh under 70lbs; Maximum box size is 72 total inches, for example 24" X 24" X 24". If you need more than one shipping box, no problem! We can supply you with the labels you need for your shipment. However, you must ship as "in bulk" as possible. For example; shipping 4 items in two boxes would cost us 40% more than shipping the same 4 items in one box.
A good rule of thumb is to always ship as if you were the one paying the shipping. Abuse of our label system will result in us no longer being able to pay the shipping.
Depending upon the size of your order, we can offer freight, or UPS options. When appropriate, you will have access to our pre-paid shipping labels when logged into our website; for larger shipments, we can arrange a freight pick up.
Customers who ship oversize boxes, or items that were not included on the original order, will be liable for shipping charges; please notify us before shipping items not included on the original order so that we can approve the additional inclusion. Any items shipped to us without prior approval will be considered forfeit and will not be sent back.
Upon arrival of your shipment, our team will carefully inspect each item. Once the shipment has been approved, you will receive a notification email and payment will be issued within 24 hours. Partially received or mismatched orders will have their payments delayed until they are either completed or adjusted by your TonerConnect.net rep to what was received.
We will apply appropriate payment terms to all orders we receive.
For vendors who we have agreed to pay up front, special terms apply. Such orders must be received within 10 business days of payment. After 10 business days the order will be marked “late”. Excessive late or short shipments will result in us no longer paying up front. If we ever have to initiate a PayPal dispute or credit card charge back due to not receiving all the items we've paid for, then we will not pay up front again. There are no exceptions other than a valid, verifiable late excuse such as weather or carrier delays.
ALL SELLERS MUST HAVE THE PRODUCT YOU ARE OFFERING IN YOUR POSSESSION. PLEASE DO NOT MAKE OFFERS FOR PRODUCT YOU DO NOT HAVE IN YOUR POSSESSION. If you are brokering the deal, then you must have the products on hand BEFORE you offer it to us.
Every seller must be at least twenty-one (21) years of age in order to conduct business with TonerConnect.net (and its owners). In addition, all toner, ink, or other product submitted to TonerConnect.net must have clear title (by submitting an offer, seller confirms 100% legal ownership of product).
Furthermore, seller confirms they are a legal re-seller and the actual legal owner of any and all supplies or other property sold or attempted to be sold to TonerConnect.net, and acting in their own behalf and not as the agent or representative of another person. Seller agrees that any disputes regarding any transaction must be resolved in the courts of the State of New Jersey.
TonerConnect.net may, but shall not be obligated or required to, request documentation or other proof of compliance with the requirements contained in these terms and conditions.
Our prices are based on market supply and demand, current surplus buy back pricing, inventory, etc. Because these numbers can fluctuate quickly, all offers are only valid for 5 days.
TonerConnect.net accepts and purchases Genuine, OEM products only. If we suspect that the items received are counterfeit. TonerConnect.net reserves the right to investigate and contact the rightful authorities to evaluate and assess the goods for further verification.
Selling counterfeit goods to TonerConnect.net will not be tolerated, and criminals will be prosecuted.